FAQs

Welcome to the online store of Madotta Limited! We are thrilled to present you with a diverse selection of top-notch products, ranging from sporting goods and home and garden items to gear and apparel, all available at competitive prices. Our utmost goal is to deliver exceptional value and customer service to our esteemed customers, and we sincerely hope that your shopping experience with us exceeds your expectations.

At Madotta Limited, we deeply recognize the significance of safeguarding your personal information and respecting your privacy. In this privacy policy, we aim to address the most frequently asked questions concerning our practices regarding data collection, usage, and protection. We want to ensure that you have complete clarity and peace of mind regarding how we handle your information.

What personal information do we collect?
To provide you with our services, communicate effectively, process payments, and enhance our offerings, we may collect various types of personal data from our users or customers. This information may include your name, email address, physical mailing address, phone number, payment details, and website browsing behavior. However, we only collect the information that is necessary for these specific purposes and always with your consent.

Do we share your personal information with third parties?
At Madotta Limited, we understand the importance of safeguarding your personal information. We may, in certain instances, share your personal data with trusted third-party service providers who assist us in operating our website, conducting business activities, or providing services to you. However, we want to assure our users that we work exclusively with reputable service providers who prioritize the protection of your privacy. Additionally, we may share personal information if we are legally obligated to do so. Please rest assured that we strictly adhere to all applicable laws and regulations, sharing personal information only to the extent required by law.

How do we use your personal information?
At Madotta Limited, we collect personal information solely for the purpose of providing our services, communicating with you, processing payments, and improving our offerings. We never use or share your personal information for any other purposes, and we take all necessary measures to protect your data from unauthorized access or disclosure. Our commitment to your privacy means that we comply with all applicable privacy laws and regulations, maintaining strict confidentiality when handling your personal information. Should you have any questions or concerns about how we use your personal information, please feel free to contact us.

How can you access, update, or delete your personal information?
If you are a resident of the European Economic Area (EEA), we process your personal information in compliance with the General Data Protection Regulation (GDPR). This means we will only process your data if we have a lawful basis to do so, such as your consent, the performance of a contract, compliance with legal obligations, or legitimate interests. You have the right to withdraw your consent for us to process your personal information at any time. We are dedicated to safeguarding your privacy and ensuring the security of your personal data. If you have any concerns or questions about our privacy policy or how we handle your personal information, please don’t hesitate to contact us.

How do we protect your personal information?
At Madotta Limited, safeguarding your personal information and ensuring its security is of utmost importance to us. We have implemented a comprehensive range of technical and organizational measures designed to prevent unauthorized access, modification, disclosure, or destruction of your data. Our commitment to protecting your information includes the following measures:
Data encryption: We utilize robust encryption protocols to protect your data during transmission and storage, ensuring that it remains secure.
Access controls: We strictly control access to your personal information, limiting it to only authorized employees, contractors, and agents who require access to fulfill their responsibilities.
Regular security assessments: We conduct routine security assessments and audits to identify and address any potential vulnerabilities or weaknesses in our systems, ensuring the ongoing protection of your data.
Employee training: We provide regular training sessions to our employees, equipping them with the necessary knowledge and understanding of data protection practices and ensuring they handle personal information safely and responsibly.
We prioritize your privacy and remain committed to continually reviewing and updating our security practices to meet the highest standards of data protection. If you have any questions or concerns regarding how we protect your personal information, please do not hesitate to contact us using the information provided in this policy.

What are cookies and how do we use them?
Cookies are small files that enhance your browsing experience by providing a personalized touch. These files enable us to remember your preferences, analyze your behavior, and improve our services accordingly. Rest assured, our use of cookies aligns with industry standards and regulations concerning data privacy and security. If you prefer not to use cookies, you can disable them through your browser settings. However, please be aware that disabling cookies may impact the functionality of our website and limit your access to certain features.

How can you make a complaint about your personal information?
If you have any concerns or complaints regarding the handling of your personal information, we encourage you to contact us using the provided contact information in this policy. We take all complaints seriously and are committed to addressing and resolving them in a timely and appropriate manner. If, after contacting us, you are not satisfied with our response, you have the right to escalate the matter by contacting your local data protection authority for further guidance and assistance.

How can you control cookies?
Cookies are small text files placed on your device when you visit our website, and they assist us in enhancing your browsing experience by offering personalized content and services. If you wish to control or delete cookies, you have the option to adjust your browser settings accordingly. However, it’s important to note that disabling cookies may limit your access to certain features or content on our website. We recommend consulting your browser’s help menu or support documentation for detailed instructions on how to manage cookies.

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