Refund and Returns Policy

At Madotta Limited, our priority is to ensure customer satisfaction and deliver the highest quality furniture along with a rewarding shopping experience. To uphold this commitment, we have implemented a comprehensive 30-day refund and returns policy for all purchases made on our website. This policy guarantees that if, for any reason, you are not entirely satisfied with your purchase, you have the option to request a refund or return within 30 days from the date of receiving your order.

We believe that this policy provides our customers with the peace of mind and flexibility they deserve when shopping for furniture online. Whether you have changed your mind about the product, received a damaged item, or simply found that it does not meet your expectations, our refund and returns policy is designed to accommodate your needs.

To initiate a refund or return, please reach out to our customer support team. They will guide you through the process and assist you in resolving any issues or concerns you may have. We strive to make the refund and returns procedure as smooth and hassle-free as possible, ensuring a satisfactory resolution for our valued customers.

Please note that certain conditions and guidelines may apply to the refund and returns process. These conditions may include the need to provide proof of purchase, ensuring that the item is in its original condition, and covering the return shipping costs. Our dedicated customer support team will provide you with all the necessary information and guidance to ensure a seamless experience.

At Madotta Limited, we are committed to your satisfaction, and our 30-day refund and returns policy is a testament to that commitment. We value your trust in us as your furniture provider and will continue to strive for excellence in every aspect of our service. Should you have any further questions or require assistance, please do not hesitate to contact our customer support team. We look forward to assisting you and ensuring that you are completely satisfied with your Madotta Limited shopping experience.

Satisfaction Guarantee

At Madotta Limited, we want our customers to feel confident and informed when making a purchase. We encourage you to carefully review the product descriptions and guarantee details before placing an order. Our furniture brand products come with a satisfaction guarantee that outlines the terms and conditions of the warranty. Should you have any questions or concerns, our dedicated customer service team is always available to assist you.

Eligibility for Refund and Returns

To be eligible for a refund or return, the item must meet certain criteria. It should be in its original condition, unused, and in the original packaging. Please note that certain items, such as custom-made or personalized products, may not be eligible for a refund or return. Our customer service team can provide you with more detailed information regarding the eligibility of specific items.

Circumstances for Refund and Returns

We offer refunds and returns for products under the following circumstances:

  • Defective or damaged products delivered by our shipping service provider or delivery personnel.
  • Products delivered that do not match the specified category, brand, color, size, or are falsely advertised.
  • Unopened products in their original packaging that have never been used.

Refund and Returns Process

If you believe your situation falls within one of the eligible circumstances mentioned above, please contact us by emailing [email protected] within 30 days of receiving your order. In your email, kindly provide the reason for the refund or return. Our customer support team will promptly respond to your email and guide you through the necessary steps to proceed with the refund or return.

Once we receive your returned package, our team will carefully inspect it to ensure it meets the necessary criteria. We aim to process refunds within 3-5 business days upon receiving the returned item. Please note that customers are responsible for covering all shipping costs associated with the return process.

We accept refunds in USD currency, and we strive to provide a smooth and efficient refund and returns experience for our valued customers. Should you require any further assistance or clarification, please do not hesitate to reach out to our customer support team. We are dedicated to ensuring your satisfaction with every aspect of your Madotta Limited experience.

Exchanges

At Madotta Limited, we understand that there may be instances where an exchange is necessary to ensure your satisfaction. We are pleased to offer the option for exchanges, and our team is dedicated to assisting you in this process. If you wish to exchange a product, please reach out to us using the contact form on our website, and we will be delighted to help you.

Requirements for Refund and Returns

To initiate a refund or return, please contact us at [email protected] within 30 days of receiving your order and provide the reason for your request. Our customer support team will guide you through the necessary steps. For a refund or return to be processed, the item must be returned in its original condition within 30 days of receiving your order. It is important to note that our refund/return policy is valid for 30 days from the date of purchase, and we are unable to offer refunds or exchanges beyond this timeframe.

Refund and Returns Instructions

Thank you for choosing Madotta Limited for your shopping needs. We appreciate your trust in us and strive to ensure your complete satisfaction with your purchase. As part of our commitment to customer satisfaction, we offer a 30-day refund and return policy.

If you are unsatisfied with your order for any reason, please contact our customer service team at [email protected] within 30 days of receiving your package. In your refund or return request, please include the following information:

  • A clear photograph of the shipping label on the package.
  • Photograph(s) or video(s) clearly showing any issues with the item(s), such as wrong, imperfect, or damaged items.

Once we receive your request and verify the details provided, we will provide you with instructions for the return process, if applicable. Please note that we cannot accept returned packages without prior approval. Any returns sent without our guidance will not be eligible for a refund or exchange. We will provide you with a return address via email, and it is essential that you provide us with the shipping label and tracking number for the returned package.

Our goal is to ensure a smooth and satisfactory resolution for your refund or return. If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you throughout the process and make your shopping experience with Madotta Limited a positive one.

We accept payments in USD and do not charge any restocking fees.
Please return all products to our store located at:
Company address in United Kingdom:
Address: Unit 16 Aspen Court, Bessemer Way, Rotherham, England, S60 1FB
Company address in United State:
Address: 167 Liberty St, Warsaw, NY 14569, United States
We hope this updated version of our refund and returns policy provides clear information and helps you make informed decisions while shopping with Madotta Limited.

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